Last updated: 24 September 2026
These terms are the agreement between you and us when you use Kiplrn. Please read them — particularly the sections on payment, cancelling, and what Kiplrn can and cannot do.
By creating an account or subscribing, you agree to these terms. If you do not agree, please do not use Kiplrn.
1. Who we are
Kiplrn is operated by Keith Farrugia, a sole trader established in Malta, trading as Kiplrn and MindCore AI.
- Business address: Antonio Galea Street, Birkirkara, Malta
- Contact: support@kiplrn.com
In these terms, “we”, “us” and “our” mean the above. “You” means the adult who creates the account.
2. What Kiplrn is
Kiplrn is an online tutoring service for children aged roughly 4 to 15. It uses artificial intelligence to explain topics, help with homework, ask questions, and track progress across subjects.
Kiplrn is a study aid. It is not a school, a teacher, a tutor you have hired, an examination body, or a substitute for professional educational, medical or psychological advice. It does not supervise your child and it is not a childcare service.
3. Who can use Kiplrn
The account holder must be 18 or over and the parent or legal guardian of any child who uses it, or an adult with that guardian’s permission.
Children do not hold accounts. Child profiles exist inside your account, and you are responsible for everything done under them.
You agree to supervise your child’s use of Kiplrn in a way that is appropriate to their age.
4. Your account
Keep your sign-in details to yourself. You are responsible for activity under your account, including activity by anyone you allow to use it.
Tell us at support@kiplrn.com if you believe someone else has access to your account.
The parent area of the app can be protected with a PIN. A PIN is a convenience to keep children out of settings and billing — it is not a security measure and should not be treated as one.
5. Free plan and paid plan
Kiplrn has a free plan and a paid plan (Family).
The free plan includes a limited number of messages per day. The current allowance is shown in the app, resets daily, and we may change it. We will not reduce it without notice on the site.
The Family plan removes the daily message limit and unlocks the features described on our pricing page at the time you subscribe.
We may add, change or withdraw features. If we remove something significant that you are paying for, you may cancel and we will refund the unused part of the period you have paid for.
6. Prices and VAT
Prices are shown in euro and include any VAT that applies. What you see is what you are charged.
Current prices:
- Family, monthly — €12.99 per month
- Family, yearly — €129.90 per year
7. Payment and automatic renewal
Payments are handled by Stripe. We never see or store your card number.
Your subscription renews automatically. A monthly plan is charged every month on the same date; a yearly plan every year on the same date. This continues until you cancel.
We will take payment using the card you gave us. If a payment fails, Stripe will retry over several days and your access continues for a short grace period. If payment is not collected, your account returns to the free plan. We do not delete your child’s progress when this happens.
The date of your next charge is shown in the app and in your billing portal.
8. Cancelling
You can cancel at any time, from the billing section of the app. It takes a few clicks and needs no phone call, no email, and no explanation.
When you cancel, your subscription stays active until the end of the period you have already paid for, and then stops. You are not charged again. You are not refunded for the remainder of that period, except where section 9 applies or the law says otherwise.
Your account and your child’s progress remain, on the free plan.
9. Your 14-day right to change your mind
If you are a consumer in the EU, you have 14 days from the day you subscribe to cancel and get a full refund, for any reason or none.
This applies to your first payment on a plan and to each renewal payment.
To use it, email support@kiplrn.com within 14 days and say you want to cancel under your right of withdrawal. You can use the form below but you do not have to — a plain email is enough.
We will refund you within 14 days of receiving your request, to the card you paid with. We will not charge you a fee for this.
Model withdrawal form
To: Keith Farrugia, Antonio Galea Street, Birkirkara, Malta, support@kiplrn.com
I hereby give notice that I withdraw from my contract for the supply of the following service: Kiplrn [Family monthly / Family yearly]
Ordered on: [date]
Name of consumer: [name]
Address of consumer: [address]
Date: [date]
10. Changes to prices
We may change our prices. If we change the price of a plan you are on, we will tell you by email at least 30 days before it takes effect, and the new price will only apply from your next renewal.
If you do not want to pay the new price, cancel before that renewal date. Carrying on past it means you accept it.
11. What we expect from you
Please do not:
- let anyone under 18 use Kiplrn without a responsible adult’s supervision
- share your account outside your household
- try to get Kiplrn to produce content that is unlawful, hateful, sexual, or harmful to children
- attempt to break, overload, scrape, reverse-engineer or work around the limits of the service
- use Kiplrn to cheat where a school or examination body forbids it — that is between you and them, and we take no position on it beyond saying we will not defend you
We may suspend or close an account that does these things.
12. What AI can and cannot do — please read this one
Kiplrn’s answers are generated by AI language models. This means:
- Answers can be wrong. They can be confidently, fluently wrong. Check anything that matters.
- Answers can be wrong in a language you do not speak. We route non-English tutoring to stronger models for exactly this reason, but we cannot guarantee grammatical accuracy in every language, and a child cannot tell.
- Explanations are not curriculum-certified. They may not match how your child’s school teaches a topic or what an examination board expects.
- Kiplrn is not a safeguarding service. It has child-safety instructions built in and we take them seriously, but no automated filter is perfect. It is not a substitute for you knowing what your child is doing.
If your child is distressed, struggling in a way that worries you, or raises something serious, speak to a person — a teacher, a doctor, or a support service. Do not rely on Kiplrn for it.
13. Content and intellectual property
Kiplrn, its name, design, software and materials belong to us. You may use them only to use the service.
What your child writes belongs to you. What Kiplrn generates in response, you may use freely for your own learning purposes.
We use conversation content to operate the service and to look at quality and safety. We do not sell it. See our Privacy Notice for the detail.
14. Availability
We try to keep Kiplrn running, but we do not promise it will always be available or error-free. It depends on third-party AI providers and can be interrupted by their outages, by maintenance, or by faults.
We do not offer a service-level guarantee. If there is a long outage on a paid plan, contact us and we will deal with it fairly.
15. Suspension and closure
We may suspend or close your account if you seriously or repeatedly break these terms, if we are required to by law, or if we reasonably believe it is necessary to protect a child.
Where we can, we will tell you why and give you a chance to put it right. If we close your paid account and you were not at fault, we will refund the unused part of your period.
You can close your account at any time by contacting support@kiplrn.com.
16. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are not affected by anything here.
Subject to that, we are not liable for:
- academic outcomes, examination results, or grades
- decisions taken in reliance on something Kiplrn said
- losses that were not reasonably foreseeable
- business losses, as Kiplrn is a consumer service
Where we are liable, our total liability to you is limited to the amount you paid us in the 12 months before the claim.
17. Complaints and your rights
If something is wrong, email support@kiplrn.com first. We would rather fix it than argue about it.
If we cannot resolve it, you can take a complaint to the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (MCCAA). If you live in another EU country, your local European Consumer Centre can help with a cross-border complaint.
18. Privacy
How we handle your data, and your child’s, is set out in our Privacy Notice. Please read it — it forms part of your agreement with us.
19. Changes to these terms
We may update these terms. If a change materially affects your rights, we will tell you by email at least 30 days before it takes effect, and you may cancel if you do not accept it.
Minor changes — corrections, clarifications, new contact details — take effect when published.
The date at the top shows when these terms last changed.
20. Law and jurisdiction
These terms are governed by Maltese law.
As a consumer, you may bring proceedings in Malta or in the courts of the EU country where you live, and you keep the protection of the mandatory consumer rules of that country.
21. Contact
Keith Farrugia, trading as Kiplrn
Antonio Galea Street, Birkirkara, Malta
support@kiplrn.com